Customers leave reviews. You just have to ask the same day.
Review Engine fires a CASL-compliant text or email the hour the customer pays — that's when the experience is freshest and the review is highest-rated. We also draft a reply for every new public review on Google, Facebook, and Yelp, so you're never the shop with 27 reviews and zero owner responses.
What's included
| Auto-trigger | Webhook or Zapier connection to your invoicing / shop-management software (Mitchell 1, Tekmetric, Shop-Ware, AutoVitals, Shop Boss, RepairShopr, MAM Autowork Online, or a manual "mark complete" form). When a ticket closes, the request fires. |
|---|---|
| Smart channel pick | SMS for customers who opted in to texts at booking, email for everyone else. We never send SMS without express consent — that's CASL §6. |
| One-tap link | The message contains exactly one link to your Google review form (the placeid deep link, not the search-result page). One tap, the star picker is on screen, conversion rate is ~3× higher than the generic GBP URL. |
| Filter for satisfied first | Optional 1-tap "How was the visit?" thumbs up/down. Thumbs up routes to public review. Thumbs down routes to a private feedback form straight to the owner — fewer 1-stars in public, more inbound to fix issues quietly. |
| AI-assisted reply drafts | Every new public review on Google, Facebook, or Yelp gets a draft reply in your inbox within 4 hours. You read, edit if needed, hit Send. Tone is configurable: professional, warm, or shop-floor casual. |
| Monthly reputation report | One PDF on the 1st of every month: review volume, average rating trend, response rate, top-3 themes from positive reviews, top-3 themes from negative reviews, and 1-2 specific shop-floor changes the data suggests. |
| CASL & PIPEDA compliance | Express-consent capture at booking time, working unsubscribe in every message, opt-outs honored within 10 business days, full audit log retained for 36 months. Compliance is in writing in MSA §6. |
Stack vs. standalone
Stack with Booked Leads
If you're already on Booked Leads ($99/mo), Review Engine wires into the same booking widget — the customer's phone & email are already known, no second integration needed. Combined: $178/mo, single invoice, single dashboard.
Standalone
Don't have a Troopers website or booking widget? Review Engine still works — we connect to your existing shop-management tool via webhook or Zapier. Setup adds ~3 business days to the kickoff. Same $79/mo.
Frequently asked
Is automated review-asking allowed by Google?
Yes, when (a) the request is to all customers (not just the happy ones), (b) you don't offer an incentive in exchange for a review, and (c) you don't write or pay for the review yourself. Our default flow obeys all three. The 1-tap thumbs up/down filter is the gray area we explicitly do NOT use unless you opt in — and even then we send the unhappy customer to a private form, we never block their public review.
What about Yelp and Facebook?
We monitor and reply on both, but we only request reviews on Google by default. Yelp's terms forbid automated review solicitation; Facebook's are looser but we've found Google requests don't cannibalize Facebook reviews — happy customers post on both organically.
Will replies be in my voice?
Yes, after a 30-minute voice-calibration call. You see and approve every draft before it sends — there is no "auto-post" toggle on owner replies. Median time-to-approve is under 30 seconds per review.
What happens to old reviews?
Out of scope at launch. Once you're 30 days in, we offer a one-time $99 catch-up: we draft owner replies for every public review without one going back 24 months. Optional add-on.
Can I see the message templates first?
Yes. Ask on the scoping call and we'll send the 4 default SMS templates and 3 default email templates (initial, gentle reminder, thank-you-for-reviewing). All are editable to your voice during onboarding.
A 20-minute scoping call is enough to confirm we can connect to your shop-management software. First request goes out the same day a job closes after onboarding completes (typically Day 4).
Book the call →